Capital One Arena Parking

We are pleased to welcome you (“Customer”) as a valued customer of Colonial Parking, Inc. (“Colonial”). By accepting these Monthly Parking Terms and Conditions (these “Terms and Conditions”), Colonial shall grant you a license to use one parking space at an agreed-upon parking facility (the “Facility”). These Terms and Conditions apply to individual parker accounts as well as group accounts managed by a group administrator, as applicable. For group accounts where a group administrator agrees to these Terms and Conditions rather than each individual parker, the group administrator is responsible for each applicable parker complying with these Terms and Conditions. Please read these Terms and Conditions carefully.

1. Term. Colonial grants Customer a license to use one parking space (as designated by Colonial) at the Facility commencing on the date selected by Customer (the “Commencement Date”) and continuing from calendar month to calendar month thereafter until either party provides 30 days prior written notice of non-renewal, with the effective date being the last day of the first calendar month following the calendar month during which such notice is received unless terminated earlier as provided below.

2. Use. Customer may use the Facility during the hours of operation specific to the Facility unless otherwise specified by Colonial and subject to any unforeseeable events beyond Colonial’s control. Hours of operation are posted at the Facility. If the Facility is not open 24/7, you may not be able to readily retrieve your vehicle after hours unless keycards/fobs are provided to monthly parkers at your particular Facility (if applicable). If you are unable to retrieve your vehicle, please contact Colonial for assistance at (202) 295-8100. Customer acknowledges that use of the Facility may be restricted for special event parking from time to time upon reasonable advance notice from Colonial. All vehicles must display a valid license plate and be legally registered. An unlicensed or unregistered vehicle may be towed and/or ticketed at Customer’s risk and expense. Please drive slowly (5 MPH or less) and safely, with your headlights on. Please allow the attendant to park your vehicle when asked, and follow their directions when provided. Do not park in reserved parking spaces unless you are authorized to do so.

3. Termination. Colonial may terminate Customer’s license immediately upon written notice if: (i) Colonial’s underlying agreement to operate the Facility expires or terminates for any reason, (ii) the owner of the Facility requires Colonial to do so, or (iii) Customer breaches these Terms and Conditions.

4. Parking Fee. Customer shall pay Colonial a monthly parking fee plus any applicable parking taxes (the “Parking Fee”). The Parking Fee shall be due and payable by the first day of each month in advance. No refunds or credits will be granted to Customer for absence, vacation, or other non-use of the Facility, and a mid-month cancellation by Customer will not result in a prorated Parking Fee. The Parking Fee is due on a full calendar month basis and cannot be prorated for any reason except for (i) the first month if the account is activated on the 15th day of the month or later or (ii) the last month if Colonial terminates Customer’s license on any day other than the last day of a calendar month and termination is not due to Customer’s breach of these Terms and Conditions. Accounts activated prior to the 15th day of the month require the full-month Parking Fee for the first month. Accounts activated on the 15th day of the month or later shall receive a 50% discount on the Parking Fee for the first month. Colonial reserves the right to increase the Parking Fee from time to time upon thirty (30) days’ prior written notice to Customer. If you are a resident of the District of Columbia, you may be entitled to a DC parking tax exemption. Please inquire at [email protected].

5. Credentials. Customer shall pay Colonial a non-refundable one-time account activation fee of $5.00 plus an ongoing account service fee of $1.75 per month for individual accounts or $2.00 per month for group accounts. Customer shall be issued a non-transferable keycard, parking permit, hangtag, cling, or transponder to access the Facility (each being a “Credential”), which must be returned to Colonial upon expiration or termination of Customer’s license in good working condition, normal wear and tear excluded. Please report lost or malfunctioning Credentials to Colonial’s Customer Care Team immediately at [email protected] or (202) 295-8080. Customer shall pay a replacement fee for each Credential that is lost, stolen, or damaged. Hourly parking rates shall be charged for entry/exit with a public-access ticket or if a Credential is not properly displayed (if applicable), and you may not deduct the daily rate paid from your monthly Parking Fee. To close your account, you must return your Credential to Colonial at 1050 Thomas Jefferson Street NW, Suite 100, Washington, DC 20007, which must be received by the last day of a calendar month to prevent charges for future calendar months.

5.1 Hangtags. If the Facility uses hangtags, a hangtag will be mailed to your address on file each month. Detach and display your hangtag on the 1st day of the month, ensuring visibility through the windshield with the correct month and number; failure to do so may result in paying the daily parking rate without deduction/credit from your monthly payment. If you have any questions about your hangtag, contact the Facility manager. If your hangtag is damaged or lost, notify the Customer Care Team at [email protected] or (202) 295-8080; a duplicate can be issued if your account is current by paying a $9.99 replacement fee. If you haven’t received your hangtag for the upcoming month, notify Customer Care as soon as possible but no later than the 25th day of the month. Transferring a hangtag between vehicles is allowed but multiple vehicles cannot use the same hangtag at the same time and risk being towed at the owner’s risk and expense and/or paying the daily parking rate.

5.2 Clings. If the Facility uses windshield clings (a/k/a vinyl static cling decals), place the cling in the bottom left section of your windshield (driver’s side), ensuring clear visibility through the windshield; failure to do so may result in paying the daily parking rate without deduction/credit from your monthly payment. Unlike hangtags, clings are not replaced monthly. If your cling is damaged or lost, notify the Customer Care Team at [email protected] or (202) 295-8080; a duplicate can be issued if your account is current by paying a $9.99 replacement fee.

6. Late Fees / Charges. Customer may be charged a late fee of 2.5% of the invoice open balance if the Parking Fee is not paid in full by the 5th day of each month. In addition, parking privileges
may be immediately suspended pending payment in full of any past-due amounts. If your account is suspended, you must pay the full outstanding balance due on your account before service may be reinstated. If Customer provides credit card information or ACH debit account information, Customer’s account will be automatically charged the fees due under these Terms and Conditions. Checks must be mailed to a lockbox address by the due date each month. We will apply a $10.00 convenience fee on each check or pay-by-phone payment. To avoid these fees, you may enroll in Colonial’s AutoPay® Program or use Colonial’s online Customer Care Center to make an electronic payment (additional information is available online at www.ecolonial.com). A $30.00 service charge will be applied to each check returned for insufficient funds, and Colonial may insist that future payments be made by money order, certified check, or valid credit card.

7. Facility Rules. Customer shall abide by all rules and regulations for use of the Facility as may be established by Colonial or the owner of the Facility from time to time. Customer agrees to reimburse Colonialfor any expenses incurred resulting from violations thereofincluding, without limitation, towing expenses for obstructing vehicles or access to the Facility or any parking spaces therein. The Facility is not to be used for vehicle storage. Any vehicles stored for 30 consecutive days without exiting shall be deemed abandoned and subject to towing without notification at Customer’s expense. No washing, maintenance, or repair of vehicles is permitted at the Facility other than fixing a flat tire. Any vehicles that need to be towed from the Facility by Customer must be scheduled in advance with Colonial for proper entry by the towing company. If requested by Colonial, Customer shall provide thefollowing information for Customer’s vehicleat theFacility:
VEHICLE OWNER’S NAME, PHONE NUMBER, VEHICLE MAKE/MODEL/YEAR/COLOR, AND LICENSE PLATE NUMBER. Customer is responsible for promptly notifying Colonial of any changes in such information.

8. Additional Terms. These Terms and Conditions includes any additional terms, conditions, or restrictions included in the web pages accessed by Customer before final checkout on the Colonial website (the “Additional Terms”). If any terms in these Terms and Conditions conflict with any Additional Terms, the Additional Terms shall control Miscellaneous. These Terms and Conditions shall be governed by the laws of the state in which the Facility is located and constitute the entire agreement between the parties. No verbal agreements shall modify these Terms and Conditions, which may only be amended by a written amendment signed by Customer and Colonial’s authorized representative (not a facility manager, cashier, or attendant at the Facility). Customer cannot assign or sublicense its rights or obligations under these Terms and Conditions.

9. Miscellaneous. These Terms and Conditions shall be governed by the laws of the state in which the Facility is located and constitute the entire agreement between the parties. No verbal agreements shall modify these Terms and Conditions, which may only be amended by a written amendment signed by Customer and Colonial’s authorized representative (not a facility manager, cashier, or attendant at the Facility). Customer cannot assign or sublicense its rights or obligations under these Terms and Conditions.

10. Self Park Facility. If the Facility is a self-park facility, Customer parks at Customer’s sole risk and accepts the Facility in “as-is” condition. Only a license to park Customer’s vehicle is granted.
No bailment is created and no property interest is conveyed. Customer is responsible for locking the vehicle and retaining the keys. Neither Colonial nor the owner of the Facility is responsible for fire, theft, vandalism, damage, or loss of vehicles, component parts, or personal property therein.

11. Valet or Valet-Assist Facility. If the Facility is a valet or valet-assist facility, Customer is responsible for removing any valuables or personal property before providing an ignition key to Colonial’s attendant. Failure to leave your ignition key may result in your vehicle being towed at your risk and expense. Any alleged damage or loss must be reported to Colonial’s attendant and a claim form must be completed before leaving the Facility. Failure to do so may result in a denial of your claim. For allowed damage claims, Colonial retains the right to have the repairs made at Colonial’s expense and by Colonial’s preferred repair company. Neither Colonial nor the owner of the Facility is responsible for personal property left in vehicles, damage caused by fire or defective vehicles, loss of vehicle use, or special or consequential damages unless caused by Colonial’s negligence. If the Facility is equipped with an attendant call button, use the call button to summon an attendant to retrieve your vehicle or move another customer’s vehicle. For after-hours assistance, call (202) 295-8200.

12. Modification. Colonial reserves the right to update or modify the terms of these Terms and Conditions at any time. Any modifications will become effective when posted on this website. By using the Facility after any changes to these Terms and Conditions are posted, Customer agrees to comply with such amended terms. Customer should revisit this website from time to time for the most current terms.

13. Privacy Policy. These Terms and Conditions include the terms and conditions of Colonial’s Privacy Policy. By using this website, Customer affirmatively acknowledges that Customer has read, understands, and agrees to comply with Colonial’s Privacy Policy.