Disrupting and Enhancing the Service Delivery Model

 

Let’s face it, automation is the future of the parking industry and with continual improvement to technology, it is often no longer necessary to have the same staffing levels in parking facilities as has been previously needed. However, clients and customers both appreciate the comfort of having a physical, human presence to turn to during busy times or when systems fail.

Leveraging our size and technology, Colonial Parking is uniquely positioned to provide cost effective, high quality customer service and facility coverage, while saving clients labor costs every month. We do this in three fundamental ways:

Leverage:
Colonial Parking is the largest parking provider in the DC Metro Area and, as a result, we are easily able to assemble operating clusters of Colonial Parking facilities throughout the region. These clusters are then combined based on client and facility requirements and roving Operations Specialists can be deployed more efficiently with higher service levels than our competitors. Simply put, our size gives us the ability to provide top service without spending top dollar.

Integrate:
Utilizing continually evolving technology, our operational clusters get supercharged. Real-time video feeds, interconnected parking controls networks and real-time dispatching from our 24-Hour Remote Management Center puts our service on a proactive posture like we have never seen before.

Disrupt and Enhance:
Through continued testing of these concepts in a variety of sub-markets, we can report that in most cases, we have been able to provide a more proactive and coordinated service to our clients and customers. We believe this model can work in almost any automated or semi-automated location and that our unique size and market knowledge makes us more competitive than any other parking service in the DC area.

 

– Allison Howard

Senior Marketing Manager

 

About Colonial Parking: Colonial Parking manages 280 plus parking locations in the Washington, DC area. We are dedicated to providing exceptional service to both our customers and clients, as well as hiring trusted and driven employees that exude our integrity and accountability. We would be happy to review your project, be it large or small.